FAQs

What is the minimum contract length for a website?

Answer:  All websites are for a minimum of 24 months from the ‘live’ date.  The live date is the date that your website is fully visible on the internet.

What is dedicated hosting?

Answer:  Dedicated hosting means that we use our own server to host your website on.  This allows us to use a fast server and configure it to suit the needs of our customers websites and the resources they will use.  This allows us to give much better support, faster opening web pages on your site and configure extras like spam filtering and higher levels of security, etc.

This is opposed to having a ‘shared’ server, which a lot of other web companies use (as it is cheaper), but the biggest problem is that you will be sharing that server with lots of other websites from other web companies and therefore will have no idea what resources (including bandwidth and disk space) they need.

For instance, some websites may require lots of traffic and bandwidth and have peaks at the same time as you require it and this can slow your site and web pages down significantly.

Most ‘shared’ servers, even those that claim to be unlimited, often have fair usage policies and limits on bandwidth and disk usage which could mean if your site exceeds either of these it could go down.

If I want to move to your company for a new website what does this involve?

Answer:  The process is fairly straight forward.  Once you have chosen your package and the website is built and ready to go, we would need to contact your existing hosting provider to request that the domain name is transferred over to our hosting company.

The domain name is the website address that you use for your website.  As we will have your new website built and ready on our server in ‘test mode’, to go live on your current domain, we will need to take control of your domain name in order to do this.

This is usually straight forward, especially so for a .uk domain, but can sometimes be a little more tricky for a .com domain, however we are very experienced in doing this and therefore will offer our best advice and keep you posted on what is happening.

We will also need to set up any existing email accounts that you have ready on our server and will need a list of all email accounts and passwords for that domain.

Once you are ready and we authorise the domain to transfer to our hosting provider, this will mean that your website and any email accounts can be temporarily unavailable for up to 72 hours (this is the norm and we have no control over this), but in our experience is usually less than 24 hours.

Then as soon as the domain name has transferred over to us, your new website will be live and your email accounts working again.

We would nearly always recommend doing domain transfers over the weekend for minimal distruption to your workforce.

What are templated websites?

Answer:  ‘Templated’ means that we have already pre-designed the website.

We have pre-designed websites built-up ready to not only save you money, but to help you get your new website live much quicker than if you went for a bespoke website.

We always have a good selection of designs to suit all tastes and they come with or without ecommerce to suit your business model and budget and our design team are always working on designs and features to ensure we have modern and appealing websites.

But even though they are templated designs, you will still be able to have your own personalised appearance as the site will be in your preferred colour scheme, have your branding, images and content, etc.

Why is having a mobile friendly site so important?

Answer:  There are a number of reasons to having a mobile (or responsive) website.

Firstly Google may penalise you for not having a mobile friendly site and will recognise that it isn’t and be less likely to display it as a legitimate search result.  This makes sense in that Google wouldn’t be doing its job right if a large proportion of the results it displayed were useless to mobile users. Google’s goal is to increase search traffic, including mobile search traffic, so this makes having a mobile friendly site a must.

Secondly, as more users now use their mobile phone (or mobile device) to search the internet and view websites, having a website that is built specifically to work on a mobile, will ensure your customers can easily view the site and not have to scroll left and right and pinch or zoom the screen all the time for instance.  Basically if you don’t give customers what they want i.e. easy visibility and navigation so they can browse and shop from their mobile device, then they’ll go somewhere else that does.

Thirdly, you’d probably lose business (if you already haven’t), because customers will expect you to have a mobile friendly website, especially as mobile browsing has now overtaken browsing on a traditional desktop/laptop. Most aren’t yet completely ditching their desktops or laptops for their mobile devices, but an increasing number are.

Going mobile friendly will not only keep your customers happy, but will also keep Google happy too and therefore you won’t risk disappearing from their search results!

What does 'responsive' mean?

Answer:  A ‘responsive’ website is designed to recognise the device being used to view the website on (for instance a laptop, PC, tablet, smartphone, etc.) and will resize itself accordingly for optimal viewing.

Having a responsive website means you’ll be able to accommodate mobile and PC/laptop users alike.

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